Bu’Dogga – Return & Refund Policy

 

30‑Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible, items must be in the same condition in which they were received:

• unworn or unused,

• with all original tags,

• in the original packaging,

• accompanied by the receipt or proof of purchase.

To start a return, contact us at budoggak@gmail.com. Returns must be shipped to the address provided in the email with instructions.

If your return is approved, we will send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without prior authorization will not be accepted.

For any questions regarding returns, you can always reach us at budoggak@gmail.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the situation and resolve it promptly.

Exceptions / Non‑returnable Items

Certain items cannot be returned, including:

• Intimate apparel such as panties, thongs, bodysuits, or any item that comes into direct contact with intimate areas, for hygiene reasons.

• Personalised items or products made to order.

• Personal care products that cannot be resold once opened.

If you are unsure whether a specific item is eligible for return, feel free to contact us.

We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the original item. Once the return is accepted, you may place a new order for the desired product.

European Union – 14‑Day Cooling‑Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, items must be unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at budoggak@gmail.com.